Focus on personal attention is key for personal travel manager

Focus on personal attention is key for personal travel manager

first_imgFocus on personal attention is key for personal travel managerFocus on personal attention is key for personal travel managerProviding great, personal service creates happy clients, and happy clients very often become repeat clients who return over and over again to the same personal travel manager (PTM), confident that their travel needs and wants will be understood, met, and even exceeded.TravelManagers’ Tanya Barker, who is representative for Narre Warren South VIC, has worked within the travel industry for 25 years, and her focus has always been on providing the best possible service to her clients. The personal attention and care that she brings to every individual itinerary has provided what Barker considers one of the best perks of the job: clients who she now calls friends.“When I meet a client for the first time, I like to take the time to learn about them: their travel experiences and their expectations of the holiday they are planning,” Barker explains. “I think this is really important in order to get to know your client and start building a relationship.”For Barker, that means being available round-the-clock to provide whatever support they may need, and taking the worry out of planning a trip. No job is considered too big or too small, and clients have responded to her attention to detail by returning again and again, and providing referrals.One such client first dealt with Barker more than eight years ago, when the two worked together to plan a three-month dream trip to Italy. They bonded over a shared love of travel, and continued to collaborate on subsequent trips, culminating in this year’s trip to the Arctic Circle, for which Barker was invited to join her client.Barker’s client says it was her extremely professional manner and her care and personal attention to detail over her many travels around the world that made her feel she would go back to book future travel with Barker.“But little did I know that this was the beginning of an enduring friendship,” adds Barker’s client. “The trust and confidence I had in Tanya has grown and matured into a fantastic friendship that has allowed me to tick off so many places/activities from my bucket list, and to share this memorable adventure with her.”TravelManagers’ Executive General Manager, Michael Gazal, says that although it is not uncommon for PTMs and clients to become friends over the course of their professional relationship as Barker and her client have done, it is a ringing endorsement of Barker’s attention to the smallest details and her determination to provide the best possible travel experience to her clients.“This story really demonstrates the importance of PTM/client relationships,” says Gazal. “Between the home-based business model Barker employs and the tools and support provided by TravelManagers’ National Partnership Office (NPO), our PTMs are well set up to cultivate such relationships – possibly more so than with a traditional bricks and mortar business environment.”Highlights of the pair’s trip, which took them to Sweden, Finland, Norway, Denmark, Iceland and Russia, included reindeer sledding, dog sledding and snowmobile riding and a five-night tour of Iceland. They also spent a two-night stopover in Dubai, where they enjoyed a Seawings Seaplane Tour over Dubai.“As we worked together to put this holiday together, I found that my client’s bucket list was fast becoming my own!” says Barker.Gazal says that TravelManagers place much importance on building a business that’s based on long-term repeat business and referrals, but that this can only be done by PTMs taking a genuine interest in their clients and maintaining their involvement throughout the trip and beyond.“Our clients know that their PTM will be available to them whenever they need them,” explains Gazal, “so that if they strike any difficulties, or just change their plans, they only need to pick up the phone or send an email and it will be taken care of. That sort of personal service generates the sort of goodwill and loyalty that money can’t buy.”Barker’s client returned from their holiday full of praise for Barker’s organisational ability.“Tanya is a unique person who can take your dream and make it come true. She works on your plan promptly and efficiently, researching new ideas and using her product knowledge to create lifetime experiences,” she says. “Our itinerary was very involved, from staying in the Ice Hotel in Kiruna Sweden to igloos in Ivalo, Finland but everything went seamlessly, and her experience and infectious enthusiasm takes all the stress out of a holiday booking.”Barker says that being a personal travel manager means she has the perfect opportunity to make her clients feel special so they know that she cares about them and their travel needs.“I am living the dream!” she concludes.For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.Source = TravelManagerslast_img read more

3 Colorado USA Meet Lloyd the barber whos been

3 Colorado USA Meet Lloyd the barber whos been

first_img3. Colorado, USAMeet Lloyd, the barber who’s been cutting hair and trimmng beards at this shop in the small town of Lyons, Colorado for over 50 years. He recently retired, and the shop has been relocated to a different part of town under the management of his daughter Benita. It’s still the place, however, to experience a slice of authentic Americana. 2. Trinidad, CubaSomewhere down one of the cobbled streets of Trinidad, a UNESCO World Heritage site, lies this homely barber shop. Get all spruced up, then head out for the night to the town square, where there is live music and plenty of salsa dancing. ReturnOne wayMulti-cityFromAdd nearby airports ToAdd nearby airportsDepart14/08/2019Return21/08/2019Cabin Class & Travellers1 adult, EconomyDirect flights onlySearch flights Map 6. Delhi, IndiaFancy some al fresco shaving? In Delhi, India’s capital, you’ll see many street barbers like this one. Apart from public pampering, the streets of Delhi are also the place for chaat, a north Indian snack of deep-fried pastry stuffed with spiced potatoes and topped with all kinds of delicious chutneys.More: 10 best things to see and do in Delhi 8. Brighton, UKHome to the iconic Brighton mods, there are plenty of stylish barbers like this one in Britain’s famous seaside resort. Walk the pier, eat fish and chips and see some underwater wildlife at the Sea Life Centre for the perfect family fun day out. 7. Hanoi, VietnamPark your scooter and jump straight in to the barber’s chair in Hanoi. Whether whole families are zipping through the narrow streets, piled on to one tiny scooter, or street hawkers are flogging everything from pineapples to pigs feet, there’s a constant buzz of activity in Vietnam’s capital. 10. New York, USABack in 2011, protesters took to Zuccotti Park in New York City as part of the Occupy Wall Street movement. Here, one of the protesters is receiving a free haircut in the heart of New York’s finanacial district. While we can’t guarantee you’ll find much for free in the Big Apple, there are certianly plenty of places to work on your style, from high-end boutiques on Madison Avenue to vintage chic in East Village. 13. Sana’a, YemenA son fixes up his father’s quiff in Sana’a, Yemen’s capital and UNESCO World Heritage site. The city is one of the oldest in the world and is full of interesting little alleyways and picturesque houses, one higlight being Dar al Hajar, or the rock house, half an hour’s drive from the centre of Sana’a. 4. Siem Reap, CambodiaTwo monks crouch beside a temple shaving as part of their daily routine at a Buddhist monastery. You’ll see lots of these golden robed monks wandering through town (or whizzing past on scooters) as Siem Reap is also the main departing point for many visitors heading out to see the ancient ruins at Angkor Wat. Read more: 7 best places to visit in Cambodiacenter_img Growing your mo for Movember? Or do you appreciate a well-groomed hipster ‘tache all year round?Regardless, it has become something of a tradition that every November, guys across the world attempt to cultivate some impressive facial hair to raise money for men’s health charity, the Movember Foundation. Barbers go about their business in the most unusual places; from street corners in India to living rooms in Croatia. Celebrate Movember and take a look at this gallery of barber shops from around the world:1. Rajasthan, IndiaThis customer gets a traditional straight-razor shave in Rajasthan, India’s largest state. Also known as the ‘Land of Kings’, it’s unsurprising that there are so many opulent temples and lavish palaces to visit here. 11. KwaZulu-Natal, South AfricaThe province of KwaZulu-Natal (meaning ‘Zulu Nation’) in South Africa is home to this ingenious barber, who has erected a tent shop and is powering his tools with a car battery in a trolley. The area is full of nature reserves, like Kosi Bay, but it’s best known for it’s port resort, Durban, a popular spot for surfers and sunworshippers. 14. North Carolina, USAIt would seem these guys are just as much a part of the furniture as the chairs themselves in Floyd’s City Barber Shop, North Carolina. With over 62 years experience, get your hair cut here and you may just join his wall of fame, which includes freshly groomed photos of celebrities such as Oprah Winfrey and the original Incredible Hulk, Lou Ferrigno. 5. Dubrovnik, CroatiaExplore the crumbling towers and grand palaces that line the cobbled streets of Dubrovnik’s old town, and you may just find this old school barber shop. Climb the city walls for spectacular views, but this hike is probably best avoided during the midday heat. 12. Kathmandu, NepalIn this densely populated city, it’s not uncommon to see someone getting a hair cut on the curb. Kathmandu, once believed to be the Shangri-La of legend, is where you’ll find the Boudha Stupa, the most sacred site in Tibetan Buddhism. Jump in a tuk tuk and take a tour through this vibrant and multi-cultural city. 9. Shanghai, ChinaHe may not have much hair of his own anymore, but this Chinese barber proves he’s still got what it takes to keep the younger generation looking dapper. Shanghai is the most populous area in China, with over 23 million residents living here. That’s plenty of haircuts to keep this guy in business for a few more years at least! RelatedMovember and moustaches5 brave Skyscanner men have grown moustaches to support men’s health and provide general amusement in the Skyscanner office.Top 8 things to do in RajasthanFrom pink to gold, Jaipur to Jaislamer, temples to thali, discover the wonders of Rajasthan.Carnevale! 8 of the best Mardi Gras festivals around the worldMardi Gras is an explosive festival of colour, costume, music and merriment, as countries around the world take to the streets to party like it’s nearly Lent. So where’s the best place to celebrate Mardi Gras? We’ve got a few ideas for you, from New Orleans to Rio de Janeiro.…last_img read more